Becoming a storage host is normally a low-stress mutually agreeable partnership. You have extra space to rent out, and somebody else needs that extra space. You solve each other’s problems through a simple monetary transaction, and life is a little bit easier for everyone.
Occasionally, problems do arise and someone fails to rise to the challenge to make it right. As a storage host, you have some basic responsibilities to make sure your renter feels secure about storing their things on your property. Here are some common traits of less than stellar hosts. If you want to be successful at your hosting side job, and get a high rating, don’t be like these guys.
You Exaggerated or Misrepresented Your Property
The basic golden rule that you probably learned when you were a toddler still applies: Don’t lie. Especially when it comes to business. It might be tempting to embellish an aesthetically challenged space with grand descriptions to make it sound better than it is, don’t do it. You will always be found out, and it won’t end well. This is not to say that you shouldn’t take flattering pictures of your place or play up the amenities that you do have.
By all means, flaunt it if you got it. The problem happens when you promise state of the art 5 star security, and what you deliver is a rusty deadbolt lock.
Your Place is a Pig Sty
This is a big one, and also one of the most avoidable. If you want a happy renter, don’t present them with a space that looks like a setting from a horror movie. Clean it up. Pretend your mother-in-law will be inspecting it for dust. That means having working lights, clean windows, and a pest and hazard free space. Not only is this basic common business sense, it’s common courtesy. Present your rental space as professionally as possible to get high ratings.
You Ignore your Renters
Part of being a storage host means being available to your renters if they have a question or if a problem should arise. It’s frustrating to give someone hard earned money only to never hear from them again. What if they loose their key or the lock jams? What if there’s a break-in, storm damage, or flooding? As a landlord, you need to be available. That doesn’t mean you’re required to be on-call 24/7 for chit-chat or minor concerns. However, a reasonable response time is appropriate, especially if there is an emergency. A “Renter’s Contract” should have this contact information and some reassurance that you won’t disappear.
You Changed the Rules
Price changes, rule changes, and anything that wasn’t negotiated or agreed upon when the lease started can’t be changed on a whim later. It’s a contract and it’s binding. If either party was confused about something–price or duration of the lease, for instance–or feels like something was misrepresented, send your grievances through Hopperstock to mediate.
Storage hosts that deliver on their promises and have great communication with their renters enjoy high ratings. A Good rating will assure future renters that you’re reliable, and will help establish your reputation as a great and reliable storage host.